Improve streaming quality and fix freezing

If playback freezes or buffers, first restart the app or player, then restart the streaming device and router. Test another stream to see whether the issue is limited to one channel.

On the affected device, open http://speed.iplhd.tv/, run the test, and save the result link. A reliable 15–20 Mbps connection is recommended for smooth 1080p playback.

When contacting support, include the channel or event, device, app or player, approximate time and time zone, and the speed-test result. Do not send passwords.